Return Policy
At Dazz, we want you to love your purchase. If you’re not completely satisfied, we’re here to help with a simple return process.
Return Eligibility
To qualify for a return:
- Items must be returned within 30 days of receiving your order.
- Products must be in original condition: unworn, unwashed, and with all tags attached.
- Final sale items and personalized products are not eligible for return.
Initiating a Return
- Contact Customer Service: Email us at [email protected] with your order number and reason for the return.
- Return Authorization: We will send you a return authorization and a prepaid shipping label via email.
- Package Your Return: Carefully package the items, attach the return label, and drop it off at your nearest shipping location.
Refund Process
Once we receive your return, we will inspect the items to ensure they meet our return criteria. If approved, your refund will be processed within 5-7 business days, and you’ll receive a confirmation email.
Exchanges
If you need a different size or style, we recommend returning the item for a refund and placing a new order. This ensures that you get the correct item quickly.
Non-Returnable Items
The following items cannot be returned:
- Gift cards
- Intimate apparel
- Swimwear
Return Shipping Costs
- Domestic Returns: Free return shipping for orders over $50. A flat fee of $7 applies to orders under $50.
- International Returns: Customers are responsible for return shipping costs and any associated customs duties.
Damaged or Defective Items
If you receive a damaged or defective item, please contact us within 48 hours of delivery at [email protected]. We will arrange for a replacement or refund at no additional cost.
Changes to Policy
We may update this Return Policy periodically. Any changes will be posted on this page, and your continued use of our services indicates your acceptance of the updated policy.
Contact Us
For questions or assistance regarding returns, please reach out to our customer service team at [email protected] or call +1 (888) 555-6789.
Thank you for shopping with Dazz! We’re committed to ensuring your satisfaction and look forward to serving you again.